Our Mission and Policies

Our Mission

We pride ourselves in providing a friendly, professional environment where you and your child can count on getting the highest quality of care. At our office, we ensure that patients receive the most advanced orthodontic care. Our office regularly attends seminars and conferences devoted to new treatments, new technologies and excellent patient care practices. With patient care as our top priority, this is our commitment to you.

Scheduling Appointments:

Due to the nature of orthodontics, regular visits at specific intervals are required for efficient progress. Therefore, we recommend scheduling your next visit prior to leaving the office. Appointments during PRIME TIME are for shorter appliance checks, short wire changes and progress check-ups. It is necessary to schedule longer appointments during NON-PRIME TIME for placing or removing braces. If you have several questions or want to come in at a quieter time, we suggest an appointment between 9:00-2:00. If the patient is a student, these appointments can be arranged during a study period, lunchtime, and recess. Unfortunately, we are unable to schedule all appointment after school.

Late For an Appointment

Sometimes our patients are late due to traffic, etc. We will always try to accommodate you, should the schedule permit. However, you may have to wait until there is time in the schedule to ensure that we do not run late for patients who have arrived on time.

Rescheduling Appointment

We realize that once in a while, unforeseen circumstances arise that necessitate a change in appointments, or cause you to overlook an appointment. However, since most patients have scheduled their next appointment in advance, we strongly encourage you to call our office as soon as possible in the event you need to reschedule. It is very important to monitor progress regularly in active treatment. All changed or missed appointments should be rescheduled within two to three weeks of the original appointment. Our office will make every effort to help you in this process. Please do not wait several weeks for another PRIME TIME appointment. We would be happy to alert you of openings in our schedule if you would like to be placed on our “Appointment Call List” please let us know.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

West Hills Location

7325 Medical Center Drive
Suite 302
West Hills, CA 91307
Tel: (818) 999-0180
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West Los Angeles Location

11340 W Olympic Boulevard
Suite 337
West Los Angeles, CA 90064
(310) 479-8900
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