Emergency Info

What to Do in Case of Emergency

Call our office as soon as possible if you break or loosen any of your appliances. Please do not come directly to the office – by calling us, you will allow us to create a time to see you. Even if you have a regular appointment scheduled, call us immediately to notify us if you need an appliance repaired.  If you are having a true orthodontic emergency outside of our normal business hours please call our dedicated emergency line at (954) 682-8000.

Loose Brackets or Bands

Call our office immediately for advice if a bracket or wire is loosened. The bracket may need to be re-fitted as soon as possible. You may have a situation that requires cutting a wire or sliding a bracket off a wire at night or over the weekend. If you need to cut a wire in case of emergency, you may use fingernail clippers that have been washed and sterilized in alcohol. Please save the bracket or band once it is removed from the wire, and bring it to you next appointment so it can be refitted. Please call our office the next business day, so that we may schedule an appointment for you.

Wire Irritations

Sometimes discomfort caused by a wire on your braces can be resolved by moving the wire away from the irritated area with a cotton swab or eraser end of a #2 pencil. If the wire will not move, try covering the end of it with a small piece of cotton or a small amount of wax. If the wire is painful, you can cut it with nail clippers or scissors that have been washed and sterilized in alcohol. If you cannot resolve the wire irritation, call our office for an appointment.

Lost Separators

Most patients lose a separator during their treatment. Do not worry about losing a separator, but call our office to see if it needs to be replaced. If you are able to save the spacer that has fallen out please see this video on how to replace it yourself. This may save you a trip back to our office.

Discomfort with Orthodontic Treatment

During the first week after your braces are in place and routine adjustments are complete, you will likely feel some pain, soreness or discomfort. You may take acetaminophen or other non-aspirin pain relievers while you adjust to your new braces. A warm wash cloth or heating pad may reduce the soreness in your jaws. Rinsing your mouth with a teaspoon of salt dissolved in a glass of warm water can also be soothing and help ease the discomfort.

Broken Retainer

If your braces were removed within the last six months more urgent attention is needed since relapse of your teeth can occur very quickly during this time period. If the plastic portion of the retainer is broken, but the retainer still fits well, continue to wear it and call our office to schedule an appointment as soon as possible. If the wire portion of the retainer is bent or broken, or any other problem where the retainer does not fit, call our office to set up an appointment before teeth begin to shift. Bring the remaining broken pieces of your retainer to your scheduled appointment, since it may be possible to repair it.

Loose or Broken Expander or Distalizer

If you have an expander or distalizer appliance (appliance on the roof of your mouth) that has come loose or is broken, please call our office for an appointment right away. Stop activating the expander as soon as it is realized it is loose.

Click here for a brief video on how to resolve many common orthodontic emergencies

West Hills Location

7325 Medical Center Drive
Suite 302
West Hills, CA 91307
Tel: (818) 999-0180
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West Los Angeles Location

11340 W Olympic Boulevard
Suite 337
West Los Angeles, CA 90064
(310) 479-8900
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